Shipping policy
Do you ship internationally?
Yes. Nokware ships internationally via DHL Express, delivering directly to your doorstep. If the website is unable to locate your shipping address at checkout, please contact us at [email protected] and we’ll be happy to assist.
How long will my order take to arrive?
Orders typically ship within 3–5 business days. Processing times may vary during peak periods, public holidays, or due to factors beyond our control. Orders are processed Monday to Friday, excluding weekends and public holidays.
Please note that processing time does not include shipping time. Shipping begins once your order has been dispatched, not when it is placed. You will receive a DHL tracking number once your order ships.
Please ensure your shipping address is correct at checkout. Nokware is not responsible for packages marked as delivered by DHL, including those left with neighbours, security, front desks, or outside your door.
We are unable to offer refunds or replacements for orders marked as delivered.
Can i track my order?
Yes. Once your order ships, you’ll receive a DHL tracking number by email so you can follow its journey.
I haven’t received a tracking email. What should I do?
Please check your spam folder first. If you still don’t see it, contact us at [email protected] and we’ll help you locate your order.
Can I change my shipping address after placing an order?
If your order has not yet shipped, please contact us as soon as possible and we’ll do our best to assist. Once an order has shipped, any address changes or delivery updates must be handled directly with DHL. Nokware is unable to make changes or intervene once a package is in transit.
Import Charges & Duties
Orders delivered outside of Ghana may be subject to import duties, taxes, or customs fees determined by your country’s customs authority. These charges are not included in your shipping fee and are the responsibility of the customer.
If any customs fees are due, DHL will contact you directly with instructions on how to complete payment. Please note that your order will not be delivered until all applicable duties and taxes are settled.
If a parcel is refused or returned due to unpaid customs charges, we will issue a refund for the product value once the item is safely returned to our warehouse, minus the original shipping cost and any return shipping fees incurred.